Customer Services Department

The  Customer Services Department is responsible for the following:

• Receiving customers, handling and recording their applications.
• Provide the customers with the required information regarding their applications and guide them to the concerned entities in the CAA.
• Categorize requests of the customers, and direct them to meet required stuff.
• Create a record to report the submitted requests and topics and refer them to the relevant divisions in the CAA.
• Sorting the requests of the customers and presenting them to the CEO for guidance.
•  Follow-up work of the various divisions in the CAA for subjects submitted by citizens to ensure that they are not delayed.
• Inform the applicant about the taken action and the outcome.
• Submit periodic reports to the CEO on the subjects related to the customers, and prepare the statistical tables after the inventory, sorting, and classification.
• Analyse of requests to know the orientation and submit them with the following suggestions to the CEO.
• Take the necessary procedures to ensure the electronic transformation of the customers' services of in coordination with the Department of Information Technology.
• Any other tasks falling within its competence.