Directorate General of Support Services

The Human Resources Department is responsible for:

• Human Resources policies and procedures
• Managing and enforcing Human Resources policies
• Developing the Human Resources strategy
• Managing Human Resources unit, its budgeting and its employees
• Implementing Omani labor-related policies
• Defining CAA future manpower and training needs
• Designing and implementing training programs in coordination with respective departments
• Maintaining and updating the organization structure
• Managing recruiting, career development, compensation policy and reward system
• Maintaining and updating job descriptions
• Ensuring communication between Human Resources and other departments

The Finance Department is responsible for:

• Managing treasury and cash flow, and establishing relevant policies and procedures
• Coordinating with the Ministry of Finance and ensuring alignment to their guidelines
• CAA‘s finance and accounting including:
  • Developing annual budget and long term financial plan in coordination with the other CAA functions
  • Performing budgetary control
  • Developing the financial plan of CAA and supporting the definition of charges and fees
  • Preparing financial reporting for the CEO and the Board of Directors
  • Managing insurances and banks relations
  • Managing financial and accounting operations
  • Managing the overall financial performance (financial control)
  • Reviewing and approving financial policies and procedures, guidelines, templates, timelines and forecast
  • Reviewing periodic financial reports and financial statements
  • Providing financial advice on proposed changes of any policy, revenue sources and expenditures

The Technical Services Department is responsible for:

• managing CAA‘s Technical Services functions including: 
  • Property Management
  • Corporate Projects
  • Logistics
  • Procurement and Warehousing
• It is also responsible for ensuring Technical Services maintains a high level of service to other departments