Public Consultation

As part of the Civil Aviation Authority's ongoing efforts to enhance the quality of services provided at airports in the Sultanate of Oman, we strive to achieve strategic goals that improve travelers' experiences and foster a sustainable economic environment. These efforts align with the Authority's vision of providing exceptional services that meet international standards and address the needs of passengers traveling through Oman's airports.

Objectives

• Enhance the quality of services at Oman's airports to ensure ease and convenience.
• Boost the efficiency of airport operations across the Sultanate.
• Create a sustainable and advanced economic environment that supports the growth of the aviation sector.

Call for Participation
We invite you to share your opinions, ideas, and suggestions regarding the services provided at Muscat International Airport and Salalah Airport.

Your participation is a vital step in improving the quality of services and elevating the travel experience to meet the expectations of all passengers.

Key Aspects of Airport Service Evaluation

• Cleanliness within the airport.
• Quality and services of parking facilities.
• Waiting times at various stages of travel (check-in, immigration, security).
• Food, beverage, and shopping experiences.
• Ease of access to various airport services.
• Efficiency of public transport/taxi services.
• Quality of baggage handling services.
• Comfort and facilities in the waiting lounges.
• Services and facilities for passengers with disabilities.

Your feedback matters, and your contribution is a fundamental part of our continuous journey to provide the best travel experience possible.

To participate in the survey: Click here