The Civil Aviation Authority has issued the Passenger Rights Protection Regulation, based on Royal Decree No. 65/2006, which approved Oman's accession to the Convention for the Unification of Certain Rules for International Air Transport, as well as the Civil Aviation Law issued by Royal Decree No. 76/2019, and the executive regulation of the Civil Aviation Law issued by Decision No. 116/2023.

This regulation aims to update the rules, keep pace with recent changes, improve the travel experience to and from Oman, regulate passenger rights, and build trust by ensuring the Authority's commitment to protecting those rights.

The regulation includes 62 articles covering the rights and obligations of passengers and air carriers, the rights of passengers with disabilities and special needs, flight delays and cancellations, lost or damaged luggage, downgrades, denied boarding, and administrative penalties.

It is noteworthy that the issuance of the Passenger Rights Protection Regulation followed a series of discussions and consultations by the Civil Aviation Authority with government entities, the private sector, and relevant organizations.